Crisis Manager

This position can work remotely but will require the selected consultant to be located near Washington, D.C.; Arlington, VA; New York, NY; Nashville, TN; Seattle, WA; or Los Angeles, CA. Consultants may be required to visit their corresponding Client office hub and work onsite.

Control Risks is looking to hire a Crisis Manager to support a Fortune 100 tech client of ours. The successful candidate will have a background in crisis management to help our client develop and enhance their Crisis Management programs.

Responsibilities include, but are not limited to:

• Engage with regional stakeholder teams to assess gaps in their internal crisis response playbooks and processes.
• Plan, develop, and conduct annual training as directed by the Regional Crisis Manager.

• Identify opportunities for education and awareness of crisis management methodology across the region.
• Update CMT rosters on a quarterly basis.
• Support IMT and CMT activations as directed by the Regional Crisis Manager.
• Support and/or lead program projects, including working with third-party vendors, developing project charters, identifying and meeting project milestones, develop and track project metrics and key performance indicators (KPI).

Requirements

Basic qualifications

• Bachelor's Degree in business or related field
• 5+ years' experience implementing and/or managing crisis management, risk management, or corporate security programs.

• Ability to travel across assigned region.

Preferred qualifications

• Bachelor's degree in relevant field, or equivalent professional experience.
• 5+ years' experience implementing and managing incident response, crisis management and business continuity programs.
• Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.

• Demonstrated ability to meet deadlines while managing multiple complex projects.
• Experience in managing the response to significant disruptive events.
• Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision-making.
• Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework.
• Understanding of Business Continuity, Disaster Recovery and Resilience Planning.

• Strong understanding of crisis management and incident response.
• Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000).
• Familiarity with Lean/Six Sigma principles.
• Strong critical thinking skills that enable problem solving and understanding complex, dynamic issues.
• Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, improving efficiency, and leading individuals without having any authority over them.

• Possess the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.

The base salary range for this position in California or NYC is $80,000-$90,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162 and the NYC Wage Transparency Law.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.