Payment Operations Manager

Job DetailsJob Location: First Internet Bank of Indiana Fishers - Fishers, IN 46038Position Type: Full TimeAbout the Position:

As the Payment Operations Manager, you will be responsible for the day-to-day execution, oversight, and management of the Bank’s payment operations. Your role will have direct oversight of payment operations staff and serves as a hands-on subject matter expert across payment rails, including Federal Reserve services, ACH, wires, real-time payments, and card operations, ensuring operational stability, regulatory compliance, and effective controls.
You will partner closely with the Vice President, Payment Operations by owning operational execution and monitoring, allowing senior leadership to remain focused on strategic initiatives, growth, and external relationships. You will play a key part in supporting increasing complexity and real-time payment activity while strengthening operational discipline and resiliency.

What You Will Do:


Manage the day-to-day operations of all payment channels, including Federal Reserve services (FedLine Advantage, FedNow, Fedwire), ACH, wires, real-time payments, and card operations.
Monitor and support payment activity in an increasingly real-time environment, including awareness of operational needs and escalation protocols.
Serve as a primary operational resource with deep knowledge of payment rails, processing flows, and Federal Reserve connectivity.
Ensure appropriate operational controls are in place as payment capabilities expand, including transaction limits, file controls, monitoring thresholds, and exception handling.
Ensure compliance with applicable laws, regulations, and network rules (e.g., Reg E, NACHA rules, Federal Reserve requirements).
Partner with Risk, Compliance, and Finance teams to support audits, exams, reconciliations, and issue resolution related to payment operations.
Partner with internal stakeholders to assess and improve payment-related tools, automation, and accounting or reconciliation processes.
Identify operational gaps and recommend solutions to improve efficiency, control, and resiliency.
Develop and monitor operational reports and metrics to support visibility into payment activity and issues for the Bank and Fintech Partners. 
Provide guidance and mentorship to payment operations staff by sharing operational expertise and best practices.
Support onboarding and ongoing oversight of fintech and third-party payment relationships from a payment operations perspective.
Develop, maintain, and update payment procedures, workflows, and documentation to ensure consistency and compliance.
Perform other duties as assigned.


What We’re Looking For:


A minimum of five years of experience in payment operations, banking operations, or a related financial services discipline
Previous experience in leading a team
Strong working knowledge of Federal Reserve payment services, ACH, wire transfers, real-time payments, and card operations
Experience managing day-to-day payment processes and operational controls in a regulated banking environment
Understanding of operational risk management and compliance requirements related to payments
Ability to balance hands-on operational execution with broader operational planning
Strong organizational, analytical, and problem-solving skills
Effective written and verbal communication skills
Ability to work cross-functionally with Risk, Compliance, Finance, Technology, and external partners
Proficiency with Microsoft Office and payment-related systems and tools


Working Conditions/Demands:


Professional office setting. 
Primarily sedentary position requiring long periods of time working at a computer. 
Must be able to move throughout the office and buildings to obtain or relay information. 
Must be able to perform the essential functions of the position with or without reasonable accommodation.


Who Are We? 

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. 

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
More about First Internet BankWhy Join Us? 

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned mea