Account Manager - Field Sales

Your mission

Role Overview
Own the client relationship for a major utilities account and drive field performance. You’ll be the day-to-day contact for the client and the nationwide door-to-door team, aligning delivery to operational, regulatory and sustainability goals while meeting revenue targets.

What you’ll do

Client management

• Be the client’s primary contact; build trusted, long-term relationships.
• Run regular reviews on performance and service delivery; agree actions and growth plans.
• Align solutions to regulatory, operational and sustainability objectives.

Field leadership

• Act as the point of contact for the field team; foster strong relationships across the network.
• Drive daily sales performance, headcount and training quality to meet client targets.
• Hold regular team reviews to surface improvements and share best practice

Sales & Target-Driven 

• Proven track record of achieving or exceeding sales targets and driving account growth. 
• Ability to manage multiple accounts and priorities simultaneously, maintaining a high level of attention to detail.
• Commercial awareness (of the utilities market preferably) with the ability to anticipate changes in client needs. 

• • Identify cross-sell and up-sell opportunities in utilities products and services.

Issue resolution

• Own escalations end-to-end; coordinate internally to fix root causes and prevent recurrence.

Reporting & insight

• Keep accurate activity, pipeline and contact records in the CRM.
• Produce concise reports on account performance, market trends and forecasts for leadership.

Knowledge

• Stay current on our propositions, promotions and innovations.
• Track utilities industry developments—regulation, sustainability and emerging tech.
• Strong understanding (preferably) of utilities services, including energy supply, efficiency solutions, regulatory frameworks, and sustainability initiatives. 

Your profile

Experience

• 3+ years in account management, client services or sales (field sales experience essential).
• Utilities/energy/ experience preferred.

Skills

• Excellent communication, relationship-building and stakeholder management.
• Strong negotiation and presentation; able to explain complex solutions simply.
• Organised, detail-driven and able to juggle multiple priorities.
• Proven track record against sales targets with strong commercial awareness (utilities a plus).

Technical

• Proficient with CRM systems and Microsoft Office (Excel, PowerPoint).

Attributes

• Self-motivated, proactive and results-driven.
• Team player who can also work independently.
• Resilient under pressure; meets deadlines.
• Adaptable in a fast-paced, changing environment.
• Committed to delivering innovative, sustainable solutions for clients.

INDHP