R10073361 Customer Experience Accounts Receivable Specialist (Open)

Location:

Kennesaw, GA (SAF) - Management

How will you CONTRIBUTE and GROW?

We are hiring!

Airgas is Hiring for a Customer Experience Accounts Receivable Specialist in Kennesaw, GA !

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. 

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Neelam Patel  / neelam.patel@airgas/ 9133435762

As a Collections Specialist in our Business Support Center, you'll manage customer accounts. Your communication skills and ability to maintain relationships will be key to achieving our collection goals.

Collection and Risk Management

Contact customers with past-due invoices/accounts, providing necessary information for quick remittance.

Prioritize and manage the portfolio to maximize collection benefits.

Identify account risks, potential credit problems, disputes, and customer issues.

Collaborate with Accounts Receivable Supervisor, branch managers, account managers, and other stakeholders.

Document all communications and follow-up efforts meticulously.

Customer Service and Collaboration

Maintain quality relationships with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).

Utilize customer service skills to ensure collection efforts don't impair customer relationships.

Work collaboratively with regional collections managers when necessary.

Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts.

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Are you a MATCH?

• High school diploma or equivalent.
• Some commercial collection experience is preferred.
• Bilingual (Spanish) a plus, but not required.
• Understanding of quality customer service and its relationship to collection efforts.
• Experience with SAP and/or ERP systems is a plus, basic Excel experience.
• Ability to manage multiple priorities.

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing wor