Senior Business Process Analyst

The Senior Business Process Analyst analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality and scalability goals. Engages with other departments to better understand business requirements and collaborate on solutions. Research best business practices within and outside the department to establish benchmark data.

Asses current processes and identify defects, root causes, gaps and areas of improvement; balance technical expertise with a general understanding of business objectives to recommend innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources

Research best business practices within and outside the organization to establish benchmark data to support strategic direction of the enterprise

Interpret customer needs, translate concepts into recommendations, and quantify results and trends

Research, analyze, and report fluctuations in financial and business results to identify trends and research variances

Make recommendations to improve company performance, KPIs, cost control, and resolve issues

Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership

Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition

Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders to identify impacts and benefits

Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences

Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives

Identify training and development materials, communications of changes, manuals, etc

Create implementation plan and provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field or equivalent experience

6+ years of process improvement or process reengineering experience

Six Sigma Black or Master Black Belt certification required

Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations

Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis

In-depth knowledge of project planning techniques and methodologies of in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models

Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies

Ability to document, propose, negotiate and present approaches and solutions

Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT or other solutions

Ability to visualize and create plans for future business outcomes and changes

Demonstrated experience using tracking, reporting and process mapping tools

Strong conflict management skills, effective influence, change management, and coaching skills

Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization

Must be able to travel up to 10% of the time, both domestic and international

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.