Content Experience, Change Management & Enablement Specialist

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Change happens frequently and rapidly at Salesforce, and as the Content Experience (CX) team continues to grow, it’s more essential than ever that we’re able to respond and react to this change as effectively as possible. Without effective, scalable change management on our 525+-person team, we risk confusion and frustration, misalignment, not meeting our goals and targets, and efficiency blockers that impact our ability to perform and deliver. 

Managing change in the way we need to requires having strong frameworks, processes, and practices in place that help us approach each change in a constructive way, determine what it means for CX, and develop the resources, trainings, and approaches we need in order to scale that change across our large and growing team.

The Change Management and Enablement Specialist role is focused on envisioning, delivering, and owning the pieces that will keep CX agile and ready in the face of ongoing change and continued growth.

Responsibilities for this role include:

• Developing deep expertise in effective change management practices, including understanding the challenges of driving change across large teams like CX and how to address them

• Envisioning, planning, and developing a framework and playbook for effectively rolling out and managing large-scale changes and initiatives across CX, including our approach to using AI in content creation and other workflows

  • This framework will cover topics such as how we determine the impact of the change, build effective workgroups to plan for it, and develop, design, and deliver resources, comms, and training/enablement related to it

• Developing and rolling out a framework for CX working groups: teams of experts/representatives from across the org that are focused on specific changes, projects, processes, or improvements. 

• Developing and rolling out a process for vetting potential large-scale, high-impact innovations on CX, including new uses for AI in the content creation lifecycle

  • This process will also include defining a standard path to rollout for viable, beneficial innovations

• Developing and rolling out a process and best practices for team-wide comms related to both changes and ongoing CX programs (including AI)

• Leading ongoing enablement for large-scale team efforts such as using and innovating with genAI (​Ex.: Coordinating twice-yearly CX AI expos)

Required skills and experience:

• At least 8 years of experience in the area of technical content, technical documentation, content design, or a closely related field

• Interest in change management theories and practices

• Demonstrated ability to develop a big-picture view of projects, initiatives, and changes

• Proven ability to tackle both high-level strategic work and very detailed tactical work

• Proven ability to gather, understand, and consider multiple perspectives and viewpoints when leading projects 

• Strong, proven skills in stakeholder management and influence

• Strong, proven skills in building relationships up, down, and across

• At least 2 years of experience with project and/or program management, such as serving as a scrum lead, leading operations work for a team, or owning strategic projects for a team

• Excellent written and spoken communication skills, including experience presenting to groups and leading meetings

• Proven action-oriented approach to work

Desired skills and experience:

• Enthusiasm for and experien