Business Program Manager

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate Business Program Manager to help achieve that mission.

Within CO+I, the Infrastructure, Planning and Execution team is responsible for supporting delivery of datacenter capacity for Microsoft’s cloud business. We have a portfolio of complex, multi-disciplinary, multi-million, multi-year datacenter construction and lease projects with specific safety, quality, schedule, and cost goals.

To help us accelerate achieving our objectives, growth, and transformation, we are looking for a Business Program Manager to support the business operations program management. Being part of this team would give you an opportunity to be part of a rapidly growing business and enable global impact.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. 

Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location. 

This role is eligible for hybrid or remote work, up to 100%. 

Responsibilities

The role will be responsible for working with internal stakeholders to support process improvement initiatives within the business operations team. Functions include maintaining  Sarbanes-Oxley (SOX) compliant approvals, setting up projects in Microsoft financial tools, training, adherence to  Service Level Agreements (SLAs), and creating and managing Rhythm of the Business for owned workflows.

A successful candidate will have cross group organizational skills, demonstrate empathy, have well developed analytical and problem-solving capabilities, experience enabling action from data, have a passion to automate processes and thrive on operational support, remain resilient and constructive when faced with changes, and quickly adapt to changes.

We are looking for someone with project management skills who is passionate about process efficiencies, will drive actionable insights across complex business, and will identify and resolve critical problems for our stakeholders.

•  Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant, complex programs from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Operational Excellence - Facilitation of end to end procure to pay, and operational program management through financial project closeout (i.e., tools, processes, capabilities, procedures etc.).
• Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Trusted Advisor - Provide direction and guidance to internal stakeholders answering related questions or issues, while demonstrating a positive attitude.
• Utilizes direction and strategy from leadership regarding business area of proficiency in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board.

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