Clinical Case Manager, DLS Clinical Team

At Amazon we believe that every day is still day 1. We are seeking an experienced Clinical Case Manager to join our disability management Clinical team.
Join Amazon's Disability Leave Services (DLS) team in building a world-class program delivering leave of absence, disability, and accommodation services globally. As a Clinical Case Manager, you'll serve as a vital medical and mental health resource, managing complex cases and ensuring optimal outcomes for both employees and the organization. This role will provide clinical expertise and serve as a critical link between leaves case managers and Accommodation specialist involved in disability and accommodation cases. This role will facilitate medically sound decisions from a clinical perspective, ensure absence and disability claims are administered optimally, and deliver exceptional employee experience. Key component in this role is strong self-management skills, a desire to knowledge share and an ability to translate medical consultation into favorable results for the company and employees.

Please Refer to This Basic Qualification Requirements:
Required Qualifications:
• Be a Registered Nurse, Nurse Practitioner, or Licensed Professional Counselor (LPC) or Doctor of Psychology (PsyD)
• 2+ years medical advisory experience in occupational health, worker compensation, disability, health case management, or utilization review.
• 3+ years clinical work experience

Good to Have:
• 3+ years disability management experience (STD/LTD claims)
• Knowledge of FMLA, ADAAA, EEOC, OFCCP regulations
• Utilization review experience
• CCM or CDMS certification
• Experience in large organizational settings


Key job responsibilities
Clinical Expertise & Case Management
• Provide expert medical evaluations and clinical services across the DLS organization
• Serve as clinical subject matter expert for disability, leave and accommodation case managers
• Conduct clinical analyses focusing on functional impairment and work capacity assessment
• Co-manage complex medical and behavioral health claims requiring specialized clinical expertise
• Perform provider interviews and analyze clinical documentation
• Develop and negotiate return-to-work plans with stakeholders

Collaboration & Partnership
• Partner with case managers to optimize case management processes and outcomes
• Build and maintain relationships with treating providers to:
• Clarify clinical information
• Understand recommended restrictions and limitations
• Assess functional impairment severity
• Facilitate return-to-work planning
• Communicate effectively with physicians and healthcare providers at all levels

Professional Development & Process Improvement
• Deliver continuing education through mini-clinical lectures on behavioral health case management
• Contribute to the development of clinical tools, templates, and protocols
• Support process improvements under Clinical leadership guidance

Core Competencies
• Exercise independent judgment and critical thinking skills
• Manage complex cases with minimal supervision
• Demonstrate strong problem-solving abilities
• Maintain precise documentation and attention to detail

Travel Requirements
• Up to 10% domestic and/or international travel

Basic Qualifications

- Bachelor's degree in psychology or equivalent

Preferred Qualifications

- Knowledge of Microsoft Office products and applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for em