Inside Sales Representative I

Be part of something bigger.

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

The Inside Sales Representative is responsible for building and maintaining trusted customer relationships to determine the appropriate product desired either by phone or at the company facility. Records information into Codale computer system, Eclipse, for product, pick up or delivery by performing the following duties. 

Essential Duties & Responsibilities 

• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel. 
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed. 
• Resolves customer order problems and complaints promptly. 
• Acquires, uses , and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel. 
• Determines to make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in the warehouse, catalog and catalog number, other reference materials, and special selling points. 
• Identifies, uses, and maintains appropriate company and/or customer pricing systems. 
• Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone, email, and customer visits. 
• Communicate with customers by phone, email, or in person to receive orders for products. 
• Makes phone calls to regular and prospective customers to solicit orders. 
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features. 
• Solicits sale of new or additional products. 
• Compiles lists of prospective customers for use as sales leads. 
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise. 
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.  Follows up with any specific record-keeping requirements. 
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules. 
• Requisitions merchandise from warehouse for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier.  Loads customer materials for “will call” orders.