Risk Analyst Senior-Team Lead

Job Description

Are you ready to write your next chapter?  Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Atlanta team is a diverse and skilled team of professionals in a fast-paced global company.  We play a crucial role in detecting and mitigating fraud risks, protecting our company and clients from financial losses.  We are a collaborative team that works closely with other groups within the company to effectively secure payment processing.

About the role:

This role is responsible for overseeing a team dedicated to identifying, assessing, and mitigating risk within Worldpay’s merchant portfolio. This role ensures the effective execution of risk monitoring processes, including transaction analysis, fraud detection, and compliance with regulatory requirements. The Team Lead will guide and mentor team members, coordinate daily operations, and collaborate closely with cross-functional stakeholders to implement best practices and drive continuous improvement. Key responsibilities include managing escalations, reporting on risk trends, and supporting the development of risk management strategies to safeguard Worldpay and its clients.

***Please note that this is a hybrid environment role working at our Atlanta location. It is not a 100% remote or virtual position***

What you’ll own:

• Supervise and support the Merchant Risk Monitoring team in daily risk assessment activities.
• Oversee transaction monitoring, fraud investigations, and compliance checks.
• Provide training, coaching, and performance feedback to team members.
• Prepare and present risk reports and analysis to management.
• Manage escalations and complex cases, ensuring timely resolution.
• Collaborate with other departments (e.g., Compliance, Operations, Product) to enhance risk controls.
• Drive process improvements and contribute to the development of risk policies and procedures

What you bring:

• Bachelor’s degree in business, criminal justice or other related discipline or the equivalent combination of education, training, or work experience.
• In-depth knowledge of the fraud discipline, its principles, processes, procedures and trends of fraud and fraud prevention
• Broad understanding of active initiatives and function of assigned work team, department and company overall
• Broad knowledge of legal and underwriting approval requirements
• Broad knowledge of federal and state regulations and laws regarding fraud-related issues
• Broad knowledge of Worldpay fraud products and service offerings
• Excellent customer service skills
• Knowledge of MS Office software, such as Word, Excel and Access database
• Excellent verbal and written communication skills
• Demonstrated analytical, organizational, interpersonal, team-building, problem-solving, decision-making, conflict resolution and negotiation skills
• Ability to interact with law enforcement professionals and to serve as an expert witness
• Ability to manage multiple tasks, maintain confidentiality and work both independently and in a team environment

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• Competitive salary and benefits
• A work environment built on collaboration, flexibility and respect

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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