Analyst, Knowledge Management

About Us

Climate Lead empowers philanthropic leaders everywhere to take immediate and far-reaching climate action. By serving as an impartial guide, Climate Lead equips new climate philanthropists with the information and insights they need to drive transformative solutions. We cut through the complexity by curating roadmaps, in partnership with a diverse network of experts, to help philanthropists make a bold impact on climate from day one.

Summary

Climate Lead uses an in-house Knowledge Management System (KMS) containing climate information critical to its mission. The Analyst, Knowledge Management manages and maintains this critical system and serves as a force-multiplier for the Global Climate Strategies (GCS) team and all of Climate Lead. It is a critical role that applies knowledge management skills to enable the Climate Lead team to lift the most promising solutions to solve the climate crisis.

Managerial Responsibilities

This role does not have any managerial or lead responsibilities.

Essential Duties and Responsibilities

Manage and administer the knowledge management system for GCS with an eye towards efficiency and scalability (70%)

• Capture incoming climate solutions and strategies and catalog them in a manner that facilitates a seamless discovery and matching process with new climate donors.
• Support the GCS team in the process and documentation of diligencing climate solutions and strategies 
• Manage the prioritization of climate solutions and strategies for diligence in partnership with DMD for GCS
• Catalog and structure other critical climate information in discoverable and usable formats 
• Systematically conduct data quality controls for KMS to ensure all information is up to date and complete
• At the request of GCS team members, run reports to assess potential gaps or draw conclusions based on information in KMS

 

Support Climate Lead’s use of knowledge and data for informed decision making across the organization (30%)

• Lead the governance, optimization, and continuous improvement of knowledge management processes and systems, ensuring that Climate Lead teams have access to the information they need to enhance service delivery and operational efficiency
• Partner with Operations and Philanthropy teams to effectively and efficiently design, prioritize, and implement Salesforce functions
• Lead the development and implementation of changes to KMS and additional supporting tools that increase efficiency and usability
• Conduct trainings, maintain documentation, and provide live support for new and existing Climate Lead staff on KMS

 

Success Criteria

• Creative Problem Solving - Organize information and data to identify major trends and problems; compare and combine information to understand underlying issues and create novel solutions.
• Process Mapping - Assess existing infrastructure and employees to identify process and policy improvements; improve tools to help Climate Lead use data to inform its highest priority work and provide insights as the most effective donor strategies.
• Team Training - Provide feedback, instruction, and development guidance to help others excel in development operations systems use; engaged in development and commitment to others to support specific behaviors, skills, or knowledge needed to ensure development operations success and improvements.
• Collaboration - Foster collaboration amongst a diverse group of stakeholders to scale systems, processes, and tools in a rapidly changing environment.
• Entrepreneurial – Thrives in a start-up environment and the associated challenges and is excited about developing new processes, best practices and creative problem solving. 
• Tech savvy - Anticipates and adopts innovations in Salesforce and other technology applications. Scans environment for new technical skills, knowledge, or capabilities that can benefit the organization or personal performance. Readily learns and adopts new technologies. 

 

Qualifications

Knowledge, Skills, Abilities

• Possess intellectual curiosity and drive to learn about complex, global climate issues
• Entrepreneurial spirit and energy to successfully build internal systems and infrastructure
• Well-versed in setting structure and clarity for work plans while building in flexibility to effectively operate in a fast-paced, matrixed environment
• Deep commitment to learning, knowledge sharing, and data-driven decision making
• Strong data and analytical skills
• Strong collaborativ