Customer Success Lead

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Business Analytics, Content Management, Customer Relationship Management (CRM)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you’ll enable the success of the most critical government missions and the growth of a meaningful career in Program Management.

The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA.  Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

Job Responsibilities:

• Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
• Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
• Work with the PM and Chief Architect/Engineer to advocate for Advana System improvements that will improve customer satisfaction.

Qualifications:

• Bachelor’s Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology (or equivalent years of experience)
• 5+ years of experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
• Experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
• Active TS security clearance with SCI eligibility.

Desired Qualifications:

• Experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
• Experience in planning and designing communications strategies for a large organization.
• Experience in designing and delivering knowledge management documents and customer training courses either in person or online.
• Experience in using at least one commercial Content Management System (CMS).

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

#Advana

The likely salary range for this position is $125,528 - $169,832. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan opti