(USA) Staff, Technical Program Manager

Position Summary...

What you'll do...

Program Planning & Development:Requires knowledge of:Program management techniques, tools, and frameworks; Benefits analysis; Program planning tools and techniques; Communication tools and processes.To define goals, deliverables, schedules, and critical paths for managing multiple medium- to high-complexity programs within an assigned area of work, in alignment with overall strategic objectives and shifting priorities. Independently secures commitment from teams involved and manages dependencies within an assigned area of work. Resolves ambiguous situations and brings clarity to program teams on end-to-end technology solutions. Independently identifies synergies, overlaps, and waste for program tracks within an assigned area of work. Provides inputs to improve ways of working. Technical Expertise:Requires knowledge of:Techniques to translate requirements for software (for example, design, architecture, testing), hardware (for example, system design, hardware selection) assets or platform capabilities (cloud infrastructure, pipeline orchestration, database, network); System/platform design concepts/ components and architecture; Emerging tools and technologiesProduct/Feature Technical Design; Services, APIs, and technologies within assigned teams/areas; Software, platforms, and/or Information security standards and guidelines; Infrastructure components (for example, network, storage, compute), cloud, data, and development platforms; Hardware/software lifecycles (EOL, upgrades, migrations); Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management); Cloud computing technologies; Service management concepts (ITIL framework).To participate in end-to-end discussions for high-level system /solution design of simple/medium-complexity systems and demonstrates an understanding of design choices for scalability, high availability, and performance. Ensures dependencies between system contracts are robust and avoid upstream and downstream OE/production issues during development changes. Directs the identification, investigation, reporting, and follow-up for resolution of defects/bugs raised during testing processes or post-production. Independently clarifies requirements with engineering teams through verbal, written, or diagrams of simple system architecture and translates product feature requirement needs into technical designs or details. Understands dependencies between capabilities, software systems, services across assigned pillars. Identifies similar capabilities during planning and execution cycles across various products for possible software reuse opportunities. Ensures effective roll-forward and roll-back plans are in place for every release. Ensures monitoring and alerting are set up and ensures effective operational excellence frameworks are implemented. Establishes end-to-end delivery plans based on impacts and interdependencies between applications(For example: Systems and services across item and customer lifecycles), infrastructure (for example: OS, Network, Stores, Compute, Cloud), and security to ensure quality outcomes for new initiatives and the modernization (for example: EOL, Legacy system retirement, Upgrades) of existing technology stacks. Independently identifies patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications. For a moderately complex initiative, independently translates end outcomes into system/platform/security-level elements across multiple engineering components/teams to ensure desire goals are achieved. Proposes frameworks, tools, and methodologies that can be adopted to drive automation across initiatives. Establishes methods for effective launch and post-launch by assessing engineering practices for resting