Assistant Manager, CityWalk Food

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Assistant Manager, CityWalk Food, will be responsible for directing, managing and operating a high-volume branded concept on CityWalk. As Assistant Manager, CityWalk Food, the position will be a primary “go-to” for the restaurant team and will be responsible for the functions and flow of the venue.

Assistant Manager, CityWalk Food is responsible for ensuring that customer service meets the standard of excellence at all times. While this position will report to the Manager, CityWalk Food, this position is responsible for setting the expectation for all team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.

Qualifications

Basic Requirements:

• Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience.
• Minimum of 3 years of management experience in high quality chain or independent restaurant group.
• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems.
• Ability to work rotating schedules, holidays, weekends and nights.

Desired Characteristics:

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Strong professional presence.
• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• A strong passion for delivering the highest quality of guest service.                                                                

Additional Requirements: