Retail Service Representative (Scheduling)-Livonia

Job Name: Retail Service Representative (Scheduling)-Livonia

General information

Location: Livonia, MI Date: 14-Aug-2025 Company: Renewal by Andersen Posting City: Livonia, MI Ref #: 9132 Job Category: Customer Service, Operations Posting City: Livonia State: MI

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our team in our Livonia office.  The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone. 
RESPONSIBILITIES:
• Responds to homeowner install requests/inquiries.• Customer facing; direct interaction w/homeowner.• Schedules install with homeowner. • Performs other data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations.• Answers phone calls, determines nature of business, and directs individuals to appropriate resource.• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.• Searches records and files for specific data.• Post entries in books of account, ledgers or other record keeping logs.• Performs routine typing or word processing of materials, including lists, envelopes and form letters.• Coordinates mailing, copying and other administrative projects.• Maintains stock levels of supplies & brochures.• Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application• Serve as a department project team member and may perform routine special orders/requests.• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs.