Residential Sales Associate - MDU

JOB PURPOSE:

Drive residential MDU sales opportunities through proactive sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. MDU Residential Sales Associates will network with apartment managers, property builders/owners, and MDU Account Executives to drive referrals and increase sales.

KEY FUNCTIONS: 

• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone to sell and upsell to new and existing customers. through targeted MDU sales campaigns via door-to-door efforts.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update area property management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated and detail-oriented approach toward work and all work projects.
• Possess strong problem solving and decision-making skills while using good judgement.
• Multitask without the loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that builds positive relationships with the client, team members, and leadership.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thou