Aftermarket Parts Sales Manager

Who is Allegiance Trucks?
Allegiance Trucks operates over 40 locations in 10 states throughout the Northeast and is the fastest growing commercial truck and trailer dealer group in North America. We know our greatest asset is our people, so we are looking for candidates that want to work in a culture that rewards teamwork and excellence. Our team proudly represent the best brands in the business including International, Isuzu, Pierce Fire Apparatus, Wabash, Ford, Hino, Dennis Eagle, Kalmar and JerrDan and many others.

Why Allegiance Trucks?
When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement as well as a comprehensive benefits package that includes:
• Competitive starting pay
• Excellent health benefits, including:
◦ Medical, dental, vision
◦ Flexible Spending Account or Health Savings Account
◦ Life insurance
◦ Parental leave
• Paid time off and paid holidays
• 401(k) with Company match
• Encourage and support your continued advancement with additional training


POSITION DESCRIPTION:
The Aftermarket Sales Manager is responsible for managing and procuring service and parts customer accounts. Develop relationships with customers through meetings and on-going communications, while representing the company’s core values and strategic direction. Leads a dynamic aftermarket outside sales team that effectively engages customers to enhance the service and parts revenue and profitability. Works with Parts Managers, Service Managers, and other management in meeting the operating objectives and action items for the Summit Truck Group Parts business line.
HLAs – HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
1. Lead the Outside Parts Sales Team for assigned region at Allegiance Trucks.
2. Execute consultative customer contacts designed to achieve financial sales targets.
3. Improve customer retention and fixed operations coverage.
4. Maintain key internal, customer, and vendor relationships.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
• Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items.
• Achieve sales objectives by consulting with dealerships and customers on how to grow fixed operations business.
• Responsible for managing, monitoring and training all outside sales staff to be a profitable, productive and effective sales force in the market area of responsibility.
• Lead approximately ten Outside Parts and Service Sales Representatives, achieving $200K in sales per month per individual.
• Manage approximately 750 customer accounts; each of the ten outside sales representative maintain a maximum of 75 accounts each.
• Build parts and service sales strategies across multiple markets utilizing E Commerce tools and various direct sale techniques.
• Work with outside parts and service sales team on customer calls, assisting salespeople, and training.
• Develop and execute fixed operations sales and marketing plans to achieve company objectives.
• Identify potential customers and assist them with service and parts needs.
• Develop new strategies to reach markets and new customers.
• Demonstrate good judgement and superior communication skills in working with customers to set achievable expectations and profitable deals.
• Efficiently and effectively deal with customer needs and issues as they arise; determine key issues and resolutions.
• Routinely review existing customers for expanded service and parts opportunities.
• Proactively manage work activities in the Customer Relationship Management (CRM) tool and use available technical tools to support processes for customer and deal updates.
• Lead the assigned outside service and parts sales team to execute on a sales strategy that fosters goal achievement and scalable success.
• Maintain a current knowledge of the competitive parts and service environment within assigned markets.
• Assist in the marketing of parts and service to include specials, promotions, and other marketing.
• Other duties as assigned.
COMPENSATION:
The total compensation package for this position typically consists of 60% salary and 40% variable compensation based on growth.
QUALIFICATIONS AND EXPERIENCE:
• A high school diploma and/or GED is required. Combination of education, training, or experience that provides the required knowledge, skills and abilities.
• College degree preferred.
• A minimum of three to five years’ experience with heavy-duty truck parts and service in a dea