ServiceNow Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

 

• The ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the “to be” solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.

  The ServiceNow Business Analyst will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.  Validates the configuration of business data and supports the technical team for any required custom development.  Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.

   

  The work:

  • Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team 
  • Build trusting relationships with project stakeholders 
  • Work closely with the ServiceNow Technical team, identify ways to reduce implementation efforts 
  • Ensure all business and design requirements are met
  • Participate in quality management reviews 
  • Support test plan development and Organizational Change Management (OCM) efforts 
  • Ensure quality solutions are developed and deployed 

   

• Here’s what you need: (Qualifications)

  • Experience with ServiceNow business analysis
  • U. S. Citizen

  Bonus points if you have:

  • A ServiceNow System Admin certification
  • An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL 
  • An ITIL Foundations Certification 
  • Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

 

An active security clearance or the ability to obtain one may be required for this role.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington State as set forth below and information on benefits offered is here.   

Role Location: Range of Starting Pay for role:

California:  $73,900 - $234,900

Colorado: $73,900 - $202,900

New York: $68,400 - $234,900

Washington State: $78,600 - $215,900

 

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