VP, Branch Manager II - Ringwood (Full-time)

How would you like to join a successful and growing multi-billion dollar bank with branches in New Jersey and Eastern Pennsylvania?  Provident Bank is looking for a talented Branch Manager II to work in our Ringwood and Wanaque NJ branchs to promote our commitment to providing exceptional customer service.

 

Qualified candidate must possess excellent sales, customer service and people skills.  Prior retail experience preferred.

 

With your commitment in the Branch Manager II role, Provident Bank can help you advance in your career and climb the ladder of success! 

 

POSITION SUMMARY

 

The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count. This includes but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives. The Branch Manager II provides leadership to the branches team members, which will result in attainment of the branches objectives and goals and employee development. Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

 

 MAJOR JOB RESPONSIBILITIES

• Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers.  Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.  
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch team members to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations.  Validation via customer satisfaction surveys.
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations.  Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Managers to ensure all required reports are submitted completely and in a timely manner.
• Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include, but not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective actions as needed.
• Responsible for all risk management-related issues concerning branches.
• Perform additional duties as required or assigned.

      

SUPERVISORY RESPONSIBILITIES

 

• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

    

SKILLS AND TRAINING 

• Clearly communicates a vision and removes barriers for team success
• Demonstrate positive and professional client-centric and service-oriented attitude.
• Proven ability to meet sales targets and production goals
• Excellent written and verbal communication skills
• Highly organized.  Ability to plan and complete multiple priorities with competing deadlines
• Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
• Ability to work a flexible schedule based upon the needs of the business
• Ability to travel throughout the branch network.
• Experience managing multiple locations or managing remote locations