Senior Program Manager - Member & Digital Experience

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $125,700.00-$153,600.00 annually. The full Pay Range is $97,400.00 - $181,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

At BECU, your expertise will shape the future of our Member and Digital Experience programs. You’ll be at the heart of designing, improving, and implementing products and services that make a real difference. Your ability to analyze processes, drive strategic initiatives, and foster collaboration will directly enhance the experience of our members and employees. This isn’t just about managing programs—it’s about creating meaningful, lasting impact. If you’re looking for a role where your insights and leadership will truly matter, this is your opportunity.

WHAT YOU’LL DO:

• Lead Strategic Initiatives: Lead and actively participate in projects focused on delivering system enhancements, process improvements, and business growth.
• Drive Member and Digital Experience Direction: Shape and manage the strategic roadmap for the Member and Digital Experience, ensuring alignment with BECU’s mission and goals.
• Optimize Processes & Performance: Implement and refine standards, policies, and processes while tracking key metrics to measure success and drive efficiency.
• Foster Clear Communication: Provide leadership with timely and accurate updates, ensuring transparency and alignment on program progress and objectives.
• Collaborate for Success: Partner with internal teams and external vendors to develop and implement initiatives that enhance employee and member experiences.
• Champion Member & Employee Advocacy: Analyze feedback from surveys and implement solutions to address evolving needs and expectations.
• Ensure Regulatory Compliance: Stay ahead of federal and state regulations impacting your area, ensuring full compliance and seamless integration with other business functions.
• Manage Vendor Relationships: Oversee vendor contracts, ensuring cost-effective, high-quality service delivery that enhances member satisfaction.
• Enhance Cross-Department Communication: Work across teams to facilitate information sharing, ensuring a coordinated approach to achieving BECU’s goals.
• Track & Report on Key Metrics: Maintain essential operational and management reporting to monitor and improve program effectiveness.
• Make an Impact Beyond the Job Description: Take initiative in refining and enhancing processes to continuously elevate service quality and bu