Solution Client Manager

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. 

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Solution Client Manager
The Solution Client Manager will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.  The SCM will be responsible for client BU solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth.

 
 
Responsibilities: 

Solution Client Manager 

The Solution Client Manager will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.  The SCM will be responsible for client BU solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth. 

 

  

  

Responsibilities:  

• Work as part of a larger team to support our initiatives that promote optimal client health and growth objectives.  
• Drive product utilization and adoption. Identify opportunities to optimize client utilization to unlock growth. 
• Responsible for revenue and performance management related to BU. Tracks of client revenue attainment vs. Targets, owns investigation of dips or underperformance and create plans to recover.  
• Deeply understand client operational goals and initiatives related to BU and partners with account team to develop and deliver client specific strategies  
• Ensure client updates are completed. Updates include, but are not limited to:  
  • Change forms, client set up, group updates, report updates 
  • Account plan updates 
  • Special client notices  
• Direct client support for assigned vertical accounts  
• Communicate with applicable clients and internal Zelis stakeholders on an as needed basis.  
• Manage client information and perform ot