Client Success Manager (Remote)

Company Description

Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa’s FBX business, Curinos brings to market a new level of industry expertise across deposits, treasury management lending and digital experience solutions and technologies.

Job Description

Curinos is seeking a Client Success Manager with a focus on providing digital marketing professional services to help our Amplero clients improve their relationships with their customers through personalized and intelligent scientific marketing. In this role, you will enhance the value of our SaaS data and marketing solutions by guiding clients through channel and data integrations, configuring marketing experiments, and aiding client retention and renewal efforts. Please note: This is a remote role.

Responsibilities include but are not limited to:

• Develop project timelines and drive deliverables for client implementations and expansions of Curinos SaaS data and marketing solutions
• Build impactful client relationships by serving as a subject matter expert on digital marketing platforms, creative, and channel best practices
• Define business and data requirements and support execution for digital marketing solutions and integrations by coordinating with client marketing teams and third-party vendors
• Provide clients with training and timely support for questions about both our solutions platform and digital marketing channels
• Partner with Curinos engineering and data teams to execute implementations and channel integrations effectively
• Identify issues or opportunities for our clients, develop hypotheses, and engage in solutions brainstorming
• Ability to travel as needed for client meetings; can range from 0% to 10% depending on the engagement

Qualifications

• 2-5 years of experience with digital marketing channels, including pre-and post-authenticated web, emails, or mobile apps
• Industry experience in Retail Banking, Consulting, Financial Services, or Technology preferred
• Experience with experimental designs and result measurements for A/B and multivariate testing, using insights from analysis of prior learnings, market trends, and industry practices
• Proven project management experience with the ability to deliver complex, time-sensitive work across multiple client workstreams required
• Strong Analytical, problem-solving, and decision-making skills to define and deliver best practices and strategies
• Intermediate coding ability with various languages such as HTML and CSS to build marketing templates preferred
• Excellent written and verbal communication skills to work collaboratively with department and clients
• Competency in Microsoft applications including, but not limited to: Word, Excel, and PowerPoint

Base Salary Range: $100,000 - $110,000 plus bonus

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead, and apply. You could be just what we need!

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
• Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development
• Work with industry leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services

Inclusivity at Curinos:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or