Marketing & Commerce Technology - Experienced Associate

Industry/Sector

CM X-Sector

Specialism

Data, Analytics & AI

Management Level

Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Basic QualificationsMinimum Degree Required (BQ)Bachelor's DegreeMinimum Year(s) of Experience (BQ)1 year(s) of success in a consulting role at major utility company or professional services firmPreferred QualificationsDegree PreferredMaster's DegreePreferred Knowledge/Skills

Demonstrates proven success and some understanding of customer business processes and customer organization-related operational areas (i.e. meter-to-cash), including the following: - Re-designing and/or improving business processes;- Performing in Oracle CC&B and/or SAP environments, understanding utility business process operation areas such as customer service, billing, credit & collections, field operations, meter operations, and revenue/finance management.Demonstrates some proven skills related to analyzing and comprehending business integration points for meter to cash processes (i.e. meter, billing, field operations, finance and regulatory) that involve leveraging the MS Office suite (Word, Excel, Visio, PowerPoint) and related technologies to conduct and generate metrics, process analyses, and business process re-engineering.

Job Description Generator Output

The Opportunity
As part of the Customer Consulting - Customer Experience team you are expected to contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate you are expected to focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You are expected to be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by expanding your technical knowledge of firm services and technology resources.

Responsibilities
- Engaging in client projects and tasks
- Improving skills and knowledge for quality outcomes
- Building meaningful client relationships
- Learning to lead and motivate others
- Enhancing personal brand with technical knowledge
- Utilizing firm resources and technology
- Supporting senior team members
- Performing research and analytical tasks

What You Must Have
- Bachelor's Degree
- 1 year of experience of success in a consulting role at major utility company or professional services firm

What Sets You Apart
- Master's Degree preferred
- Understanding customer business processes and operational areas
- Re-designing and improving business processes
- Performing in Oracle CC&B and/or SAP environments
- Analyzing and comprehending business integration points