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Exemption Status:

Non-Exempt

Hiring Range:

$15.75 - $28.35

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours:

Monday- Friday 7:00am-3:30pm Saturday and Sunday 9:00am-5:00pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

26000 - 1720 Phlebotomy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.

I. Major Responsibilities:

Specimen Collection
1.    Collects blood samples using appropriate venipuncture techniques across all age groups.
2.    Follows departmental protocols for sample collection.
3.    Communicates difficulties or complications to supervisors and maintains professional conduct.

Specimen Receiving and Distribution
1.    Receives specimens in the computer system.
2.    Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
3.    Transports specimens promptly and redistributes them per protocol.

Work Area Organization
1.    Maintains a clean and organized drawing station or cart.
2.    Restocks supplies at the end of each shift.
3.    Keeps patient orders accessible and organized.

Specimen Registration
1.    Registers all courier-delivered specimens accurately and efficiently.
2.    Troubleshoots printer issues as needed.

Computer and Test Ordering Support
1.    Demonstrates mastery of hospital information systems.
2.    Orders tests accurately using knowledge of test dictionaries and panels.
3.    Communicates with departments for clarification when needed.

Telephone Support
1.    Answers and transfers calls courteously and efficiently.
2.    Ensures coverage for incoming calls at all times.

Capillary Collection
1.    Performs heel sticks and PKU collections proficiently.
2.    Ensures proper sample volume and quality.

Resource Utilization
1.    Adapts to workflow changes and staffing needs.
2.    Provides coverage for home draws, secretarial duties, and drawing stations.
3.    Offers constructive feedback to supervisors.

General Lab Duties
1.    Restocks supplies and reports low inventory.
2.    Uses PPE appropriately and provides shift reports.
3.    Maintains procedural proficiency through annual reviews.

Emergency Room Support
1.    Uses Responder 5 efficiently and works independently.
2.    Maintains PPE compliance and pager readiness.
3.    Stocks supplies, trains nursing staff, and ensures timely patient draws.

Age-Specific Competency
1.    Applies knowledge of growth and development stages to patient care.
2.    Demonstrates age-appropriate communication and support.

II. Position Qualifications:
License/Certification/Education
Required:
1.    High School Diploma or equivalent
2.    Valid driver’s license
Preferred:
1.    Phlebotomy training
2.    ASCP certification or eligibility

Experience/Skills
Preferred:
1.    Phlebotomy experience
2.    Computer and keyboard proficienc