Manager, Boutique Repairs & Maintenance - Southwest

Manager, Boutique Repairs and Maintenance, Southwest

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Manager, Boutique Repairs and Maintenance - Southwest, to join our Facilities team. In this role, you will own and elevate the performance of our boutique environment across the region - ensuring each space operates seamlessly, reflects the highest standards of the brand, and supports an exceptional client experience. You will play a key role in driving day-to-day repair and maintenance operations, managing vendor partnerships, and supporting boutique teams across Fashion, Watch & Fine Jewelry, Multi-brand Retail, and Ephemeral boutiques. This role interfaces closely with boutique leadership, vendors, and internal partners, and serves as a critical link between strategy and execution. Our ideal candidate brings 5+ years of facilities, construction-related, or retail operation experience and a passion for problem-solving, ownership, and maintaining best-in-class retail environments.

What impact you can create at CHANEL:

• Ensure boutiques consistently operate at the highest standard - safe, compliant, and visually aligned with brand expectations
• Drive seamless repair and maintenance operations across a multi-site retail portfolio
• Build and manage strong vendor partnerships to improve service quality, responsiveness, and cost efficiency
• Identify recurring issues and implement proactive maintenance strategies to improve long-term performance
• Support boutique teams by minimizing operational disruptions and enabling focus on client experience
• Contribute to budget transparency and financial tracking across assigned locations
• Support boutique openings, relocations, and enhancements through coordinated execution and vendor management
• Provide critical on-the-ground response for urgent facility issues, ensuring business continuity

You are energized by:

• Operating in a fast-paced, multi-site retail environment with evolving priorities
• Taking ownership of problems and driving them through to resolution
• Navigating ambiguity and making informed decisions in real time
• Balancing multiple workstreams while maintaining attention to detail
• Building strong relationships with vendors, contractors, and boutique teams
• Being hands-on in the field - identifying issues, troubleshooting, and implementing solutions
• Elevating standards and continuously improving how work gets done

What you will bring to the team:

• 5+ years of experience in facilities management, construction, or retail operations
• A collaborative approach with the ability to influence cross-functional partners
• Strong understanding of building systems (MEP) and construction drawings
• Proven ability to manage vendors, contractors, and multiple concurrent projects
• Excellent communication and organizational skills with a proactive, solutions-oriented mindset
• Experience working in a multi-site retail or hospitality environment preferred
• Ability to prioritize, troubleshoot, and execute under pressure
• Financial acumen with experience tracking budgets and processing invoices

Position Logistics:

• Partially Remote (Field-Based Role): Remote position based in Orange County, CA, with regular in-boutique presence to support operations and business priories as needed. 
• Minimum of 5 years of relevant experience required
• Travel required, including weekly boutique visits and approximately 40% out-of-town travel
•  Ability to lift and move up to 50 lbs. as needed
• Availability to respond to urgent matters outside of standard business hours, including evenings and weekends

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $89,000 through $105,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-we