Customer Success and QA Associate
BruntWorkAbout the role
This is a remote position.
Schedule:
40 hours per week
11:30 am to 8:30 pm Toronto, CA
1-hour unpaid break
Client Overview:
Join a rapidly growing national staffing powerhouse that’s revolutionizing the temporary workforce industry. This dynamic company connects talented individuals with exciting short-term and temp-to-hire opportunities across the United States. With a commitment to innovation and employee satisfaction, they’re seeking passionate professionals to support their expanding team.
Responsibilities:
Primarily a non-voice role handling emails coming from clients and candidates
Handles inquiries on the use of the client's app and website
Reaches out to customers and trains them to use the app and website
QA role in trouble shooting the app and website via client and candidate feedback
Responding and sending emails to clients and candidates
Ability to conduct walk-throughs for candidates and applicants
Ticketing bugs and logging them in Github
Requirements
• Proven experience in the recruitment industry or a strong HR background.• Experience in Document Management, Database Management, and CRM Management
• Background in recruitment for US blue-collar work force
• Some experience in QA or equivalent
• Experience doing video recordings and using tools like Loom
• Experience with GitHub ticketing system
• Excellent Communication skills
• Proficient in using Office tools
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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