Manager, Product & Pricing Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

Salesforce is seeking a high-caliber Manager to join our Product & Pricing Operations team, with a specialized focus on Technical Project Management and Data Analytics.

In this role, you will lead complex, cross-functional initiatives to ensure our Lead-to-Cash ecosystem is operationally ready and optimized through data-driven insights. You will collaborate with product managers to assess product readiness, provide solution guidance, and mitigate risks.

Responsibilities

• Strategic Collaboration: Work with product, strategy, and finance stakeholders to design solution recommendations and detect operational gaps in delivering novel products.

• Operational Excellence: Deeply understand Lead-to-Cash operations to design and document scalable new processes, assist with release management, and produce comprehensive process documentation.

• Data & Insights: Build reports and analyze large datasets to optimize system performance and drive informed decision-making.

• Project Leadership: Act as a self-directed, team-oriented leader capable of translating the needs of technical and business users into successful project outcomes.

• Stakeholder Management: Gain cross-functional agreement on business requirements, track project milestones, and communicate status and needs effectively to leadership.

Required Skills & Experience

Technical Expertise

• Core Systems: Strong functional knowledge of Salesforce CRM and CPQ, including product and price book management.

• Data Analytics: Advanced Excel skills (formulas, pivot tables, macros) and a demonstrated ability to analyze large datasets to identify patterns and troubleshoot configurations.

• Lead-to-Cash: 5+ years of experience in complex business environments, with a preference for Quote-to-Cash or New Product Introduction (NPI) processes.

• AI & Automation: Practical understanding of how Generative AI or Predictive Analytics (e.g., Salesforce Einstein, Agentforce) can be applied to streamline business operations and reporting.

Project & Operational Leadership

• Methodology: Proven experience applying project management frameworks (PMP or PRINCE2 preferred) to drive projects with full autonomy.

• Release Management: Experience staging and deploying configuration data, troubleshooting release blockers, and managing production incidents.

• Process Design: Ability to design scalable "future-state" processes that improve system stability and cross-functional reporting.

Soft Skills & Collaborative Mindset

• Communication: Effective written and verbal skills with the ability to present technical findings to executives for strategic decision-making.

• Problem Solving: A self-starter who thrives on resolving complex problems and considering downstream impacts.

• Team Orientation: A collaborative attitude focused on empowerment and achieving results within cross-functional teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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