Manager/ Senior Manager, Membership

[What the role is]
Plan and implement strategies in engaging member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector.

[What you will be working on]

- Develop engagement strategy with member organisations and the wider social purpose entities through a tiered approach

1. Develop and implement comms and engagement strategy for strategic partners and key agencies

2. Coordinate and triage service and capability development plans for strategic partners and key agencies across NCSS and external parties

3. Identify strategic partners and key agencies to engage

4. Develop and deploy platforms to engage member organisations through one-to-one (e.g., leadership/CE visits), one-to-few (e.g., small group sessions) and one-to-many (e.g., Summit, AGM) approaches

5. Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore

- Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base

1. Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations

2.  Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations, issue management and an annual update of agency’s current state and development plans

3.  Organise small group engagement sessions to discuss sectoral issues with member organisations

4. Organise 8 leadership/ CE/RM1 engagement visits to member organisations

- Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector

1. Oversee the capability development and evaluation of relationship managers

2. Coordinate and triage reporting of engagement outcomes

- Reach out intentionally to more social purpose agencies and be the voice of member organisations

1. Processing of 1 – 2 membership applications from prospective members

[What we are looking for]

Relevant Experience

4 - 6 years of working experience