Outlet Store Manager

Description

JOB DETAILS:

Level: Manager

Exemption Status: Exempt

Primary Work Location: Oakland or South San Francisco Warehouse

Position Type: Full time

Travel Requirements: 0-10% travel required

JOB SUMMARY

Drives retail business operations at the Warehouse and the Outlet Store for Goodwill of the San Francisco Bay (GWSFB) and its affiliated entities. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of store leadership.   

Responsibilities

Essential Duties and Responsibilities:

1. Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
2. Monitors product levels (floor work, as-is, recycle, trash) daily to achieve bottom line sales budget against targets.
3. Ensures payroll costs and operating costs are managed to budget.
4. Ensures Team Members deliver excellent customer service to donors and customers.
5. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately, 
6. Partners with community businesses and organizations to promote Goodwill mission.
7. Serves as a Goodwill ambassador to the community.
8. Ensures that store leadership are well-trained and fulfill their duties and responsibilities.
9. Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
10. Ensures that Team Members process, price, and display product per company standards and to achieve store goals.
11. Under direction of Sr. Manager, After Market, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
12. Ensures that Team Members are operating per company standards and procedures, relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
13. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
14. Maintains regular and consistent in-person attendance.
15. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
16. Plays critical role in driving company culture change efforts and change management processes.
17. Models Goodwill Core Values – Safety, Belonging and Learning.
18. Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GWSFB becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the GWSFBvision and brand.

Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the GWSFB Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Qualifications

• High School Diploma or equivalent
• Five years’ work experience in Retail Manage