Delivery Manager - Onboarding

Overview

Job Summary:

 

The Delivery Manager (DM) of Allegis Onboarding (OB) technologies is responsible for planning, leading, organizing, and motivating teams and vendors to achieve a high level of performance and quality in delivering exceptional business value to users.  The DM is accountable for the delivery of all products and services for pre-onboarding and onboarding consistent with plan or defined service levels.

 

At an enterprise level, the OB Delivery Manager will be leading and managing large, complex enterprise-level projects consisting of multiple Agile teams and/or vendors requiring integration with other activities outside the scope of the Agile teams.

 

At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team, helping Agile teams be successful and on a solid path of continual improvement.

 

Required in-office presence at least 4 days per week for local candidates

 

Open to remote candidates

Responsibilities

Essential Functions:

• Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy.
• Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision.
• Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives.
• Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches.
• Partners closely with the Product team to develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality.
• Maintains overarching responsibility for executing best practices approaches and methodologies (ex:  ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.

Supervisory or Management Responsibility:

• Management responsibility for the team, including hiring, leadership, development and accountability for performance.
• Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
• Drives team to improve cycle time and speed to market.
• Vendor Management and oversight, ensuring successful services are delivered.

Budget Responsibility:

• Develops and manages budget.
• Produce monthly forecasts. 
• Approves operational expenditures.
• Determines variance of actual to forecast and takes action to correct variance.
• Shares fiscal responsibility for the organization's technology investments and future planning of the organization's spend, to avoid unnecessary and duplicative services and to maximize ROI.
• Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation.

Qualifications

Minimum Education and/or Experience:

• Bachelor's degree in Information Systems, or equivalent; advanced degree desirable.
• Minimum of 10 years of Information Technology experience required.
• Minimum of 5 years of leadership experience.
• Experience training and mentoring others.
• 3 years+ experience with content management systems, User Experience, Salesforce technologies a plus.
• Experience in standing up Front Office Processes, providing the necessary education tools, and change management to achieve adoption.

Skills and Abilities:

• Superior at building relationships, collaboration and teamwork across the local and global organizations.
• Energizes others towards a global mindset
• Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence.
• Ability to translate/communicate complex concepts to peers and business partners.
• Proficient in all phases of product/project delivery lifecycles.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills
• Strong technical project management and/or leade