Inbox Nurse

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity 

Are you an experienced Registered Nurse ready to take on a unique blend of clinical and administrative responsibilities? Join our growing healthcare company and play a pivotal role in delivering patient-centered care as part of an integrated, dynamic team. This is an opportunity to leverage your nursing expertise to make a real difference, guiding patients on their health journeys even when they aren't physically present. 

Your Impact

• Be a key player on a collaborative team, working with Primary Care Providers, Medical Assistants, and Behavioral Health professionals.
• Offer guidance to patients by responding to health inquiries over the phone, drawing on your knowledge of illness and injury to carefully assess and advise without in-person contact.
• Engage in inbox management using our Electronic Medical Record (EMR) system, ensuring efficient communication and follow-up with patients.
• Provide vital case management and care coordination, including triaging patients, overseeing immunization administration, and ensuring smooth transitions from hospital care to nurse visits.
• Educate patients on health management, medication use, and wellness strategies, fostering understanding and promoting proactive care.
• Monitor controlled medication refills and collaborate closely with providers to review test results and ensure timely patient follow-up.
• Use nationally recognized triage protocols to assess patient needs, developing care plans based on phone conversations and medical record reviews.
• What Makes This Role Special
• Work closely with a diverse range of patient populations, offering you a broad spectrum of experience and exposure.
• Contribute to our mission-driven, team-based care model, where every role is valued in helping patients achieve better health outcomes.
• Enjoy opportunities to coach and mentor your team members, sharing your knowledge and helping foster a culture of support and growth.

Who You Are 

• Education & Licensure: Registered Nurse (RN) with an active license.
• Experience: 3-5 years of experience in a primary care or specialist care setting.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. 
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite (