Senior Manager, Business Operations eCommerce

Position Summary...

What you'll do...

Influential Communication Possesses knowledge of: Verbal/nonverbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building. To be able to carry out the following responsibilities: Leads discussions with varying viewpoints. Presents to and influence diverse audiences across divisions using appropriate frameworks/tools. Leverages fact-based data and analytics insights from multiple business domains to build a cohesive narrative, form an argument, organize thoughts, and present in a clear, concise, and meaningful way. Demonstrates decision and coordination skills when faced with conflicting or ambiguous inputs. Acts as a trusted advisor to diverse business partners, influencing them to act as needed to move the business forward. Provides effective, timely feedback to others. Seeks, internalizes, and utilizes feedback to make changes. Market and Customer Analysis Possesses knowledge of: Data gathering and reporting tools; market data sources; customer behavior analysis methodologies. To be able to carry out the following responsibilities: Designs targeted customer engagement processes based on customer analytics. Capitalizes on strategic opportunities that customer analytics can bring to the organization. Interprets business risks and potential threats and opportunities using predictive modeling. Monitors global and regional market trends, directions, experiences, and key players. Anticipates, capitalizes on, and drives changes in the market. Develops advanced tools and techniques for validating market research. Establishes alternative theories and models based on the results of market research. Recommends methods for using web analytics to cultivate high-value customers. Supports the integration of analytics with other applications (for example, enterprise data warehouses, business intelligence tools, predictive analytic models). Leverages competitor and industry insights to measure site success and inform future site strategies. Partnerships Possesses knowledge of: Communication channels; team dynamics; organizational ways of working. To be able to carry out the following responsibilities: Consults with leaders of business unit(s)to advise on business strategy decisions. Leads cross-functional business initiatives and encourages team members to cultivate relationships across the business. Establishes shared goals and information-sharing platforms to foster collaboration. Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately. Project Management Possesses knowledge of: Project management tools, techniques, and methodologies; project tracking tools, dashboards, and reports; communication management. To be able to carry out the following responsibilities: Manages project(s) or multiple work streams utilizing project evaluation tools, methods, and performance dashboards. Owns the discovery of project requirements through deep subject-matter expertise, timeline alignment, tasks schedules, resources, and status monitoring. Creates guidelines and methods for managing projects and ensures project partners follow proper procedures. Oversees alignment on timelines, tasks schedule, resources utilization, and project progress. Assesses complex changes and leads fact-based decisions in high-risk situations (for example, timeline adjustments, unforeseen circumstances). Ensures all stakeholders are in alignment with project approaches. Leads the development of communication and change frameworks to drive alignment with business strategies and desired outcomes. Problem Formulation Possesses knowledge of: Analytics, big data analytics, and automation techniques and methods; precedence and use cas