Technical Project Analyst (Operational Excellence and Developer Experience)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join our Center of Excellence (COE) team in Commercial and Money Movement Solutions, dedicated to ensuring the highest standards of operational excellence, cybersecurity and developer experience for CMS applications. Our team ensures we achieve 100% compliance with Visa's cybersecurity policies, maintains a robust and resilient infrastructure, and enhances developer experience and productivity through efficiency improvements. We are looking for a highly motivated team member to contribute to our mission by leveraging their expertise in operational excellence and developer experience. This role involves working collaboratively with cross-functional teams to support governance, oversee projects, communicate insights, and maintain operational excellence all while continuously seeking to improve our processes and product offerings.

Essential Functions

• Ensure all Applications recorded within the Ask Now Configuration Management Database (CMDB) are accurate for Commercial Money Movement applications. Create a new Ask Now CMS Dashboard to support a centralised reporting view for COE, with real time data that will support effective monitoring, identifying, and addressing any discrepancies or issues in a timely manner.

• Deliver on SRU uplift FY commitments.

• Deliver on FY Operations Excellence commitments for ATO, VGAR, SIA, BIA, ACM, Data Privacy Attestations, Offline Backup Recovery etc.

• Provide visibility and full awareness of Operational Excellence items via metrics, dashboards and weekly/monthly reports with highest data quality and accuracy.

• Drive the developer experience initiative for key areas such as container improvements etc.

• Data Visualization: Create and manage insightful and visually appealing dashboards and reports using Tableau, PowerBI, and other data visualization tools.

• Governance Support: Ensure accurate Application Service data is recorded, including criticality, accessibility, and data privacy governance. Provide guidance and support to application owners..

• Collaboration: Work closely with cross-functional teams, including developers, product managers, and senior management, to understand data needs and deliver meaningful conclusions. Coordinate and facilitate meetings, documentation, and follow-ups.

• Communication: Present findings and recommendations to senior management, translating complex data into clear and actionable insights.

• Metrics and Reports: Monitor OKR progress, develop and maintain detailed reports and metrics, and provide management updates.

• Continuous Improvement: Stay updated with the latest industry trends and best practices to continuously improve data analysis, reporting processes, and product offerings.

• Collaborate with our Production Support (PRE) partners for CMS Applications to ensure production support readiness for new applications and continuous improvement for existing ones.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
•Experience: 5 years of relevant work experience in operations management, product management, project management or a related role, with a proven track record of using technical knowledge and expertise.
• Bachelor's Degree in Computer Science or a related field.
• Technical Skills: Knowledge or experience in containers, development lifecycle, operations management including high availability, SIA, ITDR etc.
• Proven ability to manage complex programs and initiatives.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Excellent organizational and tracking skills. Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong focus on accura