Customer Support Executive

Application Deadline: 31 March 2026

Department: Customer Support

Employment Type: Full Time

Location: Remote, US

Reporting To: Head of Customer Support

Compensation: $72,000 / year

Description

What's the Vibe?

Our founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people.

As we've grown, we've stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world's largest brands and retailers.

And all along the way, hiring great people has remained a critical business priority.

See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.
That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We're passionate about the work we do.
• And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we've seen them. Some might be truer than others. As for us, we think you'll notice the good vibes the first time we chat.

What we offer YOU

• A fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn't get any better than that. ❤️
• A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
• True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
• A new and expanding team with great opportunities to grow and develop your skills and career
• A vibrant work culture grounded in the belief that we're better together
• Company trips and events, and much more!

What's the Role?

Still interested? Awesome. Here's the deal:

At Creative Force, Support isn't just another team. It's at the heart of our culture and our offering. Our Support team speaks with customers every day, not only solving problems but also uncovering insights that shape our product and how we serve our customers. In other words, when you're in Support at Creative Force, you're not in the background. You're in the thick of it, making an impact that resonates across the entire company.

We're looking for a Customer Support Executive to be the first line of contact for our customers, primarily through live chat (with additional support via email). You'll help customers get unstuck quickly and confidently, troubleshoot issues in real time, and contribute to a support experience that feels human, reliable, and genuinely helpful. You'll also collaborate closely with Product, Engineering, Customer Success, and Technical Success to ensure customers get the answers they need and the outcomes they're after.

This role is all about fast, friendly, effective problem-solving in a chat-first environment. You'll develop deep technical insight into Creative Force, build strong relationships with customers and internal stakeholders alike, and help shape how we support, educate, and empower the people who rely on our platform every day.

Customer Support Executive Self-Assessment

Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it's 2026, so we aren't going to do that to you.

We do know, however, what characteristics we believe make a kick-ass Customer Support Executive. To help you evaluate if you'd be a good fit for this role, we've provided them below.

You're a Master of Written Communication
You communicate exceptionally well in writing.