Sr Innovation Product Consultant

Department:

Innovation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Innovation Product Consultant collaborates with operational departments like Ground Ops and Inflight to deliver updated Customer-facing procedures, communication, hospitality, and role requirements. They’ll partner with Southwest University for travel requirements and ensure that Customer expectations are met for retention goals. The Senior Innovation Product Consultant is a skilled communicator ready to drive the future of Southwest. 

Experience 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Leads the product management of new processes, tools and experiences
• Sets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processes
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practice
• Collaborates with business analysts to monitor and analyze performance of assigned products and processes
• Supports executive decision making with evidence-based guidance and consulting
• Communicate timelines, risks, issues, key decisions to multiple stakeholders
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build confidence and sustain trusted relationships with key stakeholders
• May perform other job duties as directed by Employee’s Leader

Knowledge, Skills and Abilities

• Ability to collaborate across multiple stakeholder groups and effectively communicate strategy and plans
• Skilled in and able to guide others in deconstructing complex problems into opportunity areas
• Ability to use multiple types of quantitative and qualitative data to prioritize and value product enhancements
• Ability to use design thinking mindsets and guide others to solve complex problems and advocate for new solutions
• Knowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specifications
• Ability to manage and align interrelated products in both the physical and digital worlds
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectives
• Skilled in process mapping and data visualization tools
• Ability to use and guide others in an empathetic approach to change management practices when deploying new products or processes
• Ability to effectively listen to, understand, and commun