Technologist, Field Applications Engineering Sales

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD® and WD_BLACK™ Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

We are seeking a highly skilled Field Applications Engineer to join our dynamic team in San Jose, United States. In this role, you will be the technical bridge between our cutting-edge products and our valued customers, leveraging your engineering expertise to provide exceptional technical customer support.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Collaborate with the sales team to identify and qualify new business opportunities
• Conduct technical presentations and product demonstrations resolve problems
• Provide expert technical guidance and support throughout the sales cycle
• Analyze customer requirements and develop tailored presentations to related to their use case(s)
• Troubleshoot complex technical issues and provide timely resolutions
• Stay up-to-date with industry trends and emerging technologies to maintain a competitive edge
• Develop and maintain strong relationships with key customers and industry partners
• Contribute to product development by providing market feedback and customer insights
• Travel to customer sites within the United States as needed (typically once per month).

Qualifications

REQUIRED

• Bachelor's degree in Engineering (Electrical, Computer, or related field)
• 5+ years of experience in field applications engineering or technical sales
• Strong technical knowledge in relevant engineering fields
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences
• Proven track record of successful customer engagements and sales
• In-depth knowledge of industry-specific technologies and trends

SKILLS

• Strong problem-solving and troubleshooting abilities
• Understanding of customer pain points and technical requirements
• Ability to work independently and as part of a team in a fast-paced environment
• Relevant technical certifications are preferred
• Willingness to travel within the US to customer sites. Potential for international travel also exists.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believ