Lead Server

 Job Title:

Lead Server/Host

 FLSA Status:

 Non-Exempt/Hourly

 Department:

Culinary

 Reports To:

 Executive Chef

Position Summary: In alignment with WellQuest’s mission and values, the Lead Server/Host is responsible for meeting or exceeding all standards of quality, productivity, customer service to all residents, prospective residents, and guests in all dining rooms. All responsibilities must be completed in accordance with Company policies and procedures, current standards, guidelines, and regulations.

Position Responsibilities:

• Serve meals to residents, family members and visitors in a professional, dignified, efficient and courteous manner.
• Serve, prepare, and refill beverages, including water, coffee, soda, wine, beer, and cocktails in appropriate glasses.
• As applicable, able to open and serve wine and beer. Stock bar with wine, beer, liquor, mixers, and garnishes. Submit requests to Executive Chef regarding products to order.
• Accurately and professionally take residents and guests’ food and beverage orders and enter them into the POS (point of sale computer).
• Properly input to-go and take-out orders as well as team member meals according to current procedures.
• Verify food prepared matches items ordered on POS. Ensure food orders reflect special requests, including menu substitutions.
• Assist residents with menu selections as needed. Identify how various menu items are prepared, ingredients, and cooking methods especially for daily specials for residents and guests.
• Serve as a liaison with kitchen and dining room team member to make corrections or adjustments to orders as necessary.
• Ensure plates are presentable before serving. Serve food using large oval trays and tray-stands, and prepare to-go or delivery orders appropriately.
• Ensure compliance with all proper serving techniques/etiquette (serving from left, clearing used dishes between courses, etc.).
• Ensure proper set up of dining room tables and server stations with all utensils, chinaware, glassware, sugars, salt, pepper, creamers, and crackers, fill beverage machines and make coffee, juice, etc. as needed.
• Bus tables and return all dishes to the kitchen. Clean tables and chairs after meals and sweep, vacuum and pick up floor areas, as needed. Flip tables by replacing linens, as needed.
• Maintain clean, sanitary, and clutter free work environment always.
• Deliver meals to resident rooms as required.
• As needed, assist residents and other servers in all areas of resident meal service (salads, soup, entrees, beverages, desserts etc.).
• Chart and assign dining room sections for wait team member, as directed.
• Supervise service of meals to ensure maximum resident enjoyment of the dining experience and that the services are delivered to residents in a continuous, predictable, and efficient manner.
• Supervise performance of all cleaning and side work in dining room and kitchen areas. Establish and post side work assignments for all dining room personnel on all shifts, as directed.
• As directed, assist in planning and executing catered events in the Community.
• Participate in discussions to identify concerns and to confirm that recommended actions that reinforce each resident’s full potential to live independently and age in place graciously are being successful.
• As requested, actively participate in resident orientation programs. Develop appropriate professional relationships with residents through conversation. Remain closely involved in resident transitions to the Commu