Senior DFIR Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response, and Incident Command. 

As a Staff IR Analyst in Incident Response team, what you get to do in this role: 

ServiceNow has a large and highly skilled security team located at multiple sites globally and as part of a rapidly growing organization ServiceNow is looking to expand its Incident Response Team 

• This role is an opportunity to support both ServiceNow’s commercial customers as well as its Enterprise environment. As a rapidly growing organization ServiceNow offers the opportunity for growth while learning its commercial and federal environments and the ServiceNow platform itself. 

• As an Incident Response Analyst you will be a key member of the Global Incident Response team; monitoring the tools and systems that defend ServiceNow’s production and corporate environment, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality. 

• You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams. 

• You will work with the various teams to maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Using this baseline data you will conduct analysis of security vulnerabilities. 

• You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security. 

• You will be required to participate as an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner, and must be willing to work weekend shift and hours outside of standard business hours, if necessary. 

Qualifications

• 7 - 10+ years related experience or equivalent combination of education & experience. 
• Must be willing to work on call to assist with Priority Incidents 
• Deep understanding of SOC & Security Incident Response team protocols & procedures 
• A solid foundation in networking fundamentals, with a deep