At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a User Research Manager to foster the team empowering Webflow with decision-making superpowers. You’ll own the outcomes for research projects embedded within our Product Pillars, helping us better understand users, customers, and potential customers of Webflow and how to bring their needs and wants to existing and new product initiatives for Webflow.

By working closely with leaders in Product, Design, and Insights, you will drive research projects that deliver concise, easy-to-understand, high-quality insights to help teams launch exciting new solutions for Webflow customers. You will lead a team of Researchers leveraging qualitative and quantitative methodologies to build a full and robust understanding of what people want and will work alongside Research Operations to ensure smooth and efficient execution.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time 
• Permanent 
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.
• United States  (all figures cited below in USD and pertain to workers in the United States)
  • Zone A: [$190,000 - $271,000]
  • Zone B: [$179,540 - $255,000]
  • Zone C: [$167,000 - $239,000]
• Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
  • [$217,000 - $308,000]

[PERMANENT ROLES ONLY] This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. 

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Head of Research

As a User Research Manager, you’ll… 

• Own research objectives for your team in alignment with company strategy and lead the team’s work to successful outcomes. Proactively lead high-impact research initiatives to influence the product roadmap and strategy by uncovering user needs and answering critical business questions.

• Review research plans and analysis to ensure the delivery of impactful, easy-to-understand, and widely applicable insights and findings. Combine qualitative and quantitative methods to craft clear, actionable narratives that drive alignment and decision-making.

• Prioritize and evangelize data-driven decision making alongside our Insights team.

• Collaborate with cross-functional partners including Product, Design, Insights, Engineering, and GTM teams to align research strategy and ensure insights shape the end-to-end customer experience.

• Get into the weeds enough on research to ensure principled and confident decisions, and proactively ensure key milestones are communicated and met.

• Stay on top of trends and best practices in Research with special attention to content and web development and AI to keep our products innovative and competitive.

• Advocate for ethical, scalable, efficient, and impactful research practices across all aspects of our product development process.

• Work with Insights leadership to create and uphold cultural initiatives that keep our research team engaged, excited, and close knit.

• Cultivate talent on the team, growing both professional and technical skills for Researchers and assisting in hiring as we scale Research at Webflow.

• Influence and support the formation of technical product roadmaps and tactical solution designs that are highly usable and useful to a diverse and global audience.

In addition to the responsibilities outlined above, at Webflow we will support you in iden