Culinary Trainer - DashMart Kitchens

About the Team

DashMart is a new kind of online grocery and convenience store owned and operated by DoorDash. Customers order their food in the DoorDash app, and our team members prepare, pick and pack orders in a real, brick-and-mortar store for our Dashers to deliver to our customers with quality and speed. We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps.

About the Role

DashMart Kitchens is looking for a people-focused trainer who excels in a fast-paced, remote environment and is excited to roll up their sleeves and lead from the front. In this role, you’ll be helping us launch our DashMart Kitchens concepts, focusing on training local operators. You'll administer training and ongoing quality assurance for multiple culinary concepts – with the support of our Culinary, Kitchen Operations, and Project Management teams. You will report to the Manager of Training & Site Support.

You're excited about this opportunity because...

• Launching New Concepts in the Field - Work hands-on with our Site Operators to administer training & support in the field, ensuring all managers, shift leads and associates are properly executing recipes and following procedures. 
• Training & Up-leveling Associates: Provide continuous support to site teams through regular training touch-points, auditing of material and process adherence. Ensure teams consistently uphold high operational standards, identify areas for improvement, and reinforce best practices to drive sustainable operations.
• Maintaining Flexibility: Maintain an adaptable schedule to ensure we can fully support site teams when and where they need us. Training sessions may occur across various dayparts, and our goal is to maximize coverage and impact throughout the day.
• Collaborating: Partner closely with site operators and central team members to troubleshoot challenges, ideate operational improvements, and ensure training is aligned with site needs. Step in as a leader when necessary to help stabilize operations, reinforce best practices, and address issues in real time.

We’re excited about you because…

• You're self-motivated, positive, and a team player. You work well with others, but also excel in roles with little oversight – relying on your own drive and self-discipline.
• You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate or helping troubleshoot a technical issue.
• You have 3+ years of experience cooking and managing in a high-volume kitchen environment including fast-casual, QSR, and from-scratch restaurants.
• You have 2+ years of experience in a field training or training development role, ideally with a multi-unit restaurant.
• You have a knack for organization and are proficient in Google Docs/Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.
• You are willing to travel and be on-site in dynamic restaurant environments. This role will begin as an in-market trainer operating locally with travel required occasionally, and it may evolve into a role that requires up to 80% travel as we scale operations and expand our training needs throughout the year.

 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivat