Staff Salesforce CPQ Business Systems Analyst

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

We are seeking a detail-oriented and analytical  Staff Salesforce CPQ (Configure, Price, Quote) Business Systems Analyst to join our team. In this role, you will work closely with cross-functional teams, including Sales, Finance, and Pricing, to gather and document business and functional requirements, design and configure Salesforce CPQ solutions, and optimize the quote-to-cash process. The ideal candidate will have a strong background in Salesforce CPQ, a deep understanding of sales processes, and the ability to translate business needs into scalable system solutions.

What will you do?

Requirements Gathering & Analysis:

• Strong passion for identifying operational inefficiencies, analyzing root causes, and implementing scalable solutions to optimize processes, enhance system performance, and drive business growth.
• Collaborate with business stakeholders to gather, analyze, and document business and functional requirements for Salesforce CPQ solutions.
• Understand complex pricing models, discount structures, channels, and approval processes to design efficient CPQ solutions, leveraging OOTB capabilities where possible.
• Conduct gap analysis and recommend process improvements to optimize the quote-to-cash lifecycle.
• Translate business requirements into functional specifications for development (i.e. BRD’s, User Stories, Acceptance Criteria, etc)
  
  

Solution Design and Configuration in Salesforce:

• Perform basic configurations in Salesforce CPQ to meet business needs, including pricing rules, product configurations, and discount schedules.
• Utilize strong understanding of CPQ logic, including product bundling, guided selling, and approvals to guide business decisions.
• Work closely with Salesforce Developers, Solutions Engineers and Admins to implement custom solutions that meet business needs.

Stakeholder Communication:

• Clearly communicate the level of effort required and potential downstream impacts to the business on each project.
• Build consensus among cross-functional business stakeholders on approach and outcomes to deliver robust, salable technology solutions
• Effectively communicate any changes to project scope to drive alignment and clarity on project goals.

Testing & Quality Assurance:

• Define test cases, facilitate quality assurance (QA) testing along with user acceptance testing (UAT), and validate system functionality.
• Identify and troubleshoot CPQ-related issues, ensuring timely resolution.

Change Management & Documentation:

• Create and maintain detailed documentation, including process flows, user guides, and training materials.
• Work closely with sales enablement and other stakeholders to create roll out plans.
• Assist with change management initiatives to ensure smooth adoption of new features and functionality.

What skills and knowledge should you bring?

Required:

• Bachelor’s degree in Computer Science, Finance, Business, or Technology related field.
• 6+ years of experience working as a Business Systems Analyst, with professional Salesforce CPQ experience.
• Strong knowledge of Salesforce CPQ and Sales Cloud.
• Hands-on experience with CPQ configuration, including product rules, pricing, and discounting.
• Proficiency in understanding business processes related to sales, pricing, and contract management.
• Deep understanding of subscription software selling motions across various channels, including Distribution, Federal, Reseller, MSSP, etc. 
• Proficiency in creating process diagrams, user stories, and functional specifications
• Working knowledge of end to end business lifecycle from Marketing through Ordering.
• Excellent problem-solving and analytical skills, with a strong attention to detail.
• Strong communication and interpersonal skills coupled with strong negotiating and conflict-resolution abilities

Preferred:

• Salesforce Certified A