Sr. Mgr., Learning for Center Ops & Compliance

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Sr Mgr, Learning for Center Operations and Compliance, is accountable for ensuring teams in our centers are trained to operate consistently, safely, and compliantly. This role is responsible for designing and implementing learning strategies that align with operational excellence, compliance standards, and organizational priorities. Additionally, the Sr Mgr will drive change management efforts, ensuring the effective rollout of new workflows and processes. This highly visible role requires collaboration with stakeholders across the organization to deliver impactful training programs and support sustainable adoption of changes.

Responsibilities

Strategic planning and development:

• Develop and execute a strategy and roadmap for learning programs focused on center operations, safety, and compliance

• Partner with compliance, operations, and program owners to identify training needs (via PMO implementation planning, Clinical Ops team, field leadership)  design scalable solutions, and drive consistent implementation across centers

• Provide expert consultation and guidance on learning design, development, and impact assessment to stakeholders, ensuring alignment between learning strategies and organizational objectives

• Build strong relationships with senior leaders to prioritize learning initiatives and resolve barriers to execution

Program design and implementation:

• Oversee the creation of standardized curricula, tools, and resources that promote operational consistency and compliance

• Manage learning programs that support change initiatives, including workflow enhancements, policy updates, and regulatory compliance

• Advise stakeholders on effective implementation strategies for change initiatives

• Collaborate closely with Learning Design and Delivery teams, program owners, and operational leaders, to ensure programs are effective, engaging, and measurable

• Support the development of SOPs, job aids, and toolkits to reinforce learning and provide ongoing support

Performance measurement and continuous improvement:

• Establish clear success metrics and use data to assess impact, identify gaps, and drive continuous improvement

• Partner with field leaders and preceptors to enable consistent program delivery and facilitate change adoption

Additional Responsibilities:

• Perform other duties as assigned.

This role reports to the AVP, Learning and offers opportunities for career growth and expanded responsibilities over time

Required Qualifications

• 7+ years of professional experience in learning or healthcare operations required

• Proven ability to design and scale learning programs for operational and compliance needs

• Expertise in change management methodologies and experience driving adoption of new processes

• Excellent project management and organizational skills

• Strong analytical skills with experience in measuring program effectiveness and compliance performance

• Exceptional communication and relationship-building abilities

• Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities

• Ability to influence and collaborate with stakeholders at all levels, including senior leadership

• This position may require very occasional travel (estimated at less than 5% of the time)

• US work authorization

• Someone who embodies being “Oaky”

Preferred Qualifications

• Experience in Oak Street Health field operations strongly preferred

Education

• Bachelor’s degree