Truck Service Product Advisor

Entity:

Customers & Products

Job Family Group:

Project Management Group

Job Description:

Job Summary

The Product Advisor plays a vital role in planning, measuring, and optimizing assigned product lines within Truck Service. This role is responsible for strategic planning and supporting assigned product lines to improve field operations while protecting the customer experience. The Product Advisor collaborates with internal partners, including operations, safety, technical development, sales and marketing, and business development to drive growth and operational excellence.

This position is ideal for someone who understands truck stop operations, dealer relationships, parts logistics, and market trends. The Product Advisor will gather industry insights, analyze competitor activity, and support pricing and product decisions to ensure TA locations remain stocked and driven.

Key Duties and Responsibilities

Strategic Planning & Execution

• Develop and implement supply and pricing strategies based on market trends, competitor analysis, and customer needs.
• Evaluate new market opportunities to expand Truck Service offerings.
• Perform competitive analysis on dealers, truck stops, and suppliers to find opportunities and risks.

Operational & Business Support

• Lead and coordinate monthly reporting to drive revenue initiatives within Truck Service.
• Partner with internal teams to ensure alignment with company objectives and customer experience standards.
• Ensure bp’s safety, risk, and compliance culture and expectations are met; prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.

Key Performance Indicators (KPIs)

• Revenue growth and profitability for assigned product lines.
• Accuracy and timeliness of reporting and analysis.
• Successful execution of pricing and supply strategies.
• Compliance with safety and operational standards.

Capital Expenditure & Financial Support

• Assist in running the capital expenditure process for vehicles, shop equipment, and technologies, ensuring invoices are processed and supervised accurately.
• Provide data inputs for ROI and total cost of ownership (TCO) analysis to guide Procurement and leadership decisions.
• Maintain accurate vendor records and ensure alignment between Procurement, Finance, and Operations for equipment purchases and leases, consistent with OMS standards.

What We’d Like to See

• High School Diploma or GED required; Associate or Bachelor’s degree preferred, or equivalent experience.
• 3+ years of experience in product management or business development within the transportation or truck service industry.
• Strong analytical and problem-solving skills, with the ability to interpret data and deliver actionable insights.
• Proficiency in Microsoft Office Suite; experience with asset tracking or inventory management systems is a plus.
• Excellent communication and collaboration skills, with the ability to work optimally across cross-functional teams (e.g., Procurement, Safety, Operations, Marketing).
• Thorough understanding of Truck Service operations and performance metrics.
• Ability to run multiple priorities in a fast-paced environment while maintaining a high level of attention to detail.
• Self-motivated and adaptable, with a strong sense of ownership and accountability.
• Willingness to travel as needed to support field operations and business initiatives.

With Us, You’ll Enjoy

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel and food
• Company-paid training and advancement opportunities
• Relocation assistance (relocation not required)

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local l