Sr. Director, Communications and Stakeholder Engagement

JOB SUMMARY 

The Senior Director, Communications and Stakeholder Engagement is an experienced and skill communications professional and a core member of the Business Transformation Office team.  

 

The Senior Director is a proactive, detail-oriented and hands-on team player who will design, plan and execute communications and engagement deliverables for Marriott’s largest and most complex transformations.  

 

They serve as a subject matter expert and hands-on communications practitioner who takes the lead on strategy, planning, content creation and distribution for a wide range of deliverables. 

 

The Senior Director will be a critical business partner for key Marriott executives, regularly consulting on how to deliver best-in-class change management and communication plans and tactics to drive business transformation results by informing, educating and persuading a wide-range of critical stakeholders, including – but not limited to: Marriott senior executives, hotel owner and franchise management company executives, Marriott’s Board of Directors and above- and on-property associates. 

 

This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders. The ideal candidate is a highly motivated communications professional with a background in writing for a diverse set of audiences and a knack for compelling and effective storytelling. 

 

CANDIDATE PROFILE  

 

Education and Experience  

• 10+ years’ experience in communications planning and execution, demonstrating progressive career growth and a pattern of exceptional performance AND 

• 4-year degree from an accredited university in Communications, Journalism or related, writing-intensive major OR  

• 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance 

• Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications 

• Strong personal leadership, organizational, relationship-building, and negotiation skills. 

• Outstanding formal and informal presentation skills. 

• Self-starter with self-confidence, enthusiasm, and strong customer service orientation. 

• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. 

• Prior experience working in or with a 24/7 Command Center providing deployment support for technology products strongly required. 

• Prior experience supporting Marriott’s Digital and Technology Transformation (DTT) required.  

• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred. 

 

                                                                              

CORE WORK ACTIVITIES  

 

Technology Deployment (Command Center) Communications  

• Lead comprehensive program for identifying, implementing and continually monitoring and improving the effectiveness (e.g., distribution, content management, readability) of Command Center communications 

• Oversee and actively participate in Command Center Communications content creation, review + approval and distribution processes 

• Develop strategy and approach for content creation and delivery by Command Center staff during off-hours 

• Ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch 

• Partner with the BTO Communication leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate 

• Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide  

• Builds relationships across Marriott – including all global program, ini