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Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00am - 5:30pm (flexible)

Shift:

1 - Day Shift, 9 Hours (United States of America)

Hours:

36

Cost Center:

99900 - 7041 Occupational Injury Management

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

•  Transcribes medical reports for physicians from dictation. Produces correspondence, reports memos, etc. from dictation drafts, models, etc. Proof reads and corrects material.
•  Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc. Accurately registers and updates patient information on computer based systems. Notifies physicians or supervisor of priority items. Schedules meetings for physicians.
• Serves as receptionist. Greets visitors and/or patients. Ascertains their needs, and provides information as required. Provides quality customer service.
• Receives patient care related visits and phone calls, provides routine information, identifies problem related priorities.  Responds to emergency need to interrupt or contact physician and/or clinicians, based on physician’s guidelines. Refers matters to appropriate person within department.
• Issues and verifies patients’ managed care referrals. Assists patients and insurers in resolving referral issues.
• Assembles patients’ charts for physicians for scheduled patient visits.
• Verifies patient’s insurance coverage and eligibility.
• May escort patients to examination rooms and chaperone patients as required.
• Collects co-payments from patients for visits.
• Organizes and maintains physician’s charge logs of professional services and submits to appropriate areas.
• Prepares encounter forms and may perform on-site charge entry processes, utilizing computer-based systems.
• Routes test results to appropriate physician or other team member.
• May processes standard business office paperwork, such as purchase requisitions, employment requisitions, employee time sheets, requisitions for supplies, expense vouchers, etc. Follows-up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
• May provide guidance to departmental personnel in medical office procedures.
• Performs efficient filing, maintenance and retrieval of confidential medical records.
• May assist in ensuring adequate office supplies and basic maintenance of office equipment. 
• May provide work guidance to clerical staff.
• Collates, faxes, files, and distributes and retrieves documents and mail. Records and relays messages.
• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, and seminars as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Performs other similar and related duties as required or directe