Director, Multifamily

Job Title

Director, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Director will assist and direct the Property Managers and Regional Property Managers in successfully attaining the company’s operational and financial goals while reinforcing the company’s customer service culture.

Job Description

ESSENTIAL JOB DUTIES: 
• Assumes overall responsibility for the day-to-day management of the apartment portfolio in partnership with the Managing Director/SMD and Asset Manager(s). 
• Act as the primary client liaison, ensuring alignment with client goals and performance targets.
• Conduct client facing weekly property/portfolio performance reviews, covering operations, leasing, renewals, AR/AP, facilities, compliance, and capital expenditures as applicable.
• Deliver client facing monthly financial reviews, including detailed budget, reforecasts and business plan variance analysis.
• Participates in the development of the property budget and constantly seeks to develop strategies for enhancing the economic performance of the assets. 
• Provide comprehensive analysis and reporting on property operations to ensure alignment with client business plans, offering strategic insights and actionable recommendations for optimal performance.
• Communicates with the Asset Manager and SMD/MD at least bi-weekly to discuss marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics. 
• Complies with all policies and procedures established by the organization and/or the Asset Manager for the administration of the properties. 
• Ensure that all portfolio properties maintain a visually appealing office which is open at least during normal business hours and more often, depending on the needs of the tenants (as necessary). 
• Hires, trains, and retains qualified personnel and contractors to oversee the daily property operations 
• Completed regular onsite property visits to ensure onsite operations are being executed to company standards. 
• Evaluates the performance of all personnel and contractors on a regular basis. 
• Complies with the Federal Wage and Hour Act, the Occupational Safety and Health Act, the Workers' Compensation Act, and all applicable federal, state, and local statutes and regulations. 
• Informs SMD/MD and/or Asset Manager of any high-level issues. Any issues involving team members should be escalated to Human Resources in addition to the other key business partners. 
• Attends industry association meetings and seminars to keep up to date on trends and changing conditions in the marketplace. 
• Cooperates in the completion of any other tasks which may be requested by the Asset Manager and/or SMD/MD Marketing and Leasing: Participates, as requested by the SMD/MD or Asset Manager, in the analysis of the market and in the development of the market position strategy. 
• Maintains a detailed knowledge of the primary market and shops competing properties to better the business. 
• Provide comprehensive analysis and reporting on property operations to ensure alignment with client business plans, offering strategic insights and actionable recommendations for optimal performance.

COMPETENCIES: 
• Approves capital improvement projects with the supervision of the Asset Manager and Equity Capital Improvements 
• Work involves highly confidential and sensitive information; sound judgment and discretion are essential 
• Position may require real estate license based upon state requirements and performs other duties as required 
• Extensive knowledge of multi-family industry and Fair Housing regulations 
• Strong project management, analytical and research skills with a demonstrated ability to manage projects 
• Must be able to effectively market a property and the surrounding amenities to potential residents 
• Position requires extensive travel in varied climate/geographic locations 

IMPORTANT EDUCATION 
• Bachelor’s Degree required 

IMPORTANT EXPERIENCE 
• 10+ years of related experience 
• 5+ years of Management experience 

WORK ENVIRONMENT 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. 

PHYSICAL DEMANDS 
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