Assistant General Manager

TITLE: Assistant General Manager                                          DEPARTMENT: Management

POSITION TYPE: Full Time                                                         REPORTING TO: General Manager

FLSA STATUS: Exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The Assistant General Manager helps the General Manager with ensuring a strong culture and Company values, while delivering entertainment unmatched in the market. This position is the leader of the management and hourly team members who is comfortable taking responsibility to get things done. This individual embraces our standards, systems, welcomes change within a growing Company and leads by example every shift. The Assistant General Manager understands the business growth and development of the team with improvement plans and continued training.

Our Mission Is
At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• We’re Thoughtful: We think about the bigger picture.  We default to listening and encouraging different views to our own.  By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities: 

Be Consistent & Fair:

• Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs

Own the Problem:

• Works with General Manager and management team to develop and execute strategies to achieve operational goals Proactively communicates staffing needs, ensures proper hiring while balancing labor control
• Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience