Pharmacy Technician Representative - Village Fertility Pharmacy - Los Angeles, CA

Village Fertility Pharmacy Group (“VFP”) which is part of Freedom Fertility Pharmacy supports patients on their journey to parenthood through efficient, compassionate customer service and expert clinical support. As a Pharmacy Technician Representative, you will primarily support the Pharmacists and Patient Care Team by processing prescriptions and handling operations tasks and requests.  

Responsibilities:

• Manage inbound and outbound phone communications.

• Document insurance claim rejections accurately.

• Process prescription orders, including insurance billing and discount applications.

• Facilitate prescription transfers between pharmacies.

• Respond to calls routed through the operations queue.

• Communicate with insurance providers, patients, and clinics as needed.

• Address operations-related requests via email and chat platforms.

• Process card payments securely and efficiently.

• Collaborate with various departments to fulfill operational requests.

• Support new hire onboarding and training initiatives.

Requirements:

• Ability to work daily onsite at: 10840 National Blvd Los Angeles, CA 90064.

• Ability to work Monday through Friday  -  9 AM to 5:30 PM (alternating Saturday, 2 Saturdays per month, 9 AM - 1:30PM.)

• Active State of CA Pharmacy Technician License.

• CPhT License a plus.

• Minimum of one year of pharmacy or healthcare experience.

• Comfortable talking with patients, insurance companies, and clinics.

• Ability to work independently, meet deadlines, and be flexible.

• Excellent data entry skills.

• Strong organizational skills, attention to detail, and problem-solving skills.

• Solid computer skills and ability to learn new systems.

What we offer:

• Day 1 medical insurance

• 401(k) plan with employer match

• Paid Time Off

• Competitive Benefit package

• Growth and Advancement opportunities

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.88 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment oppo