Master Product & Technical Service Technician

Location:

CABRA: Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA

30194617 – Master Product and Technical Service Technician

Location: Bradenton, FL

Base Salary Rate: $81,600.00 - $96,000.00

Job type: Full-time

Where Fire Safety Innovation Meets Opportunity

As part of Kidde Global Solutions Commercial Fire Business Unit, you’ll be part of a legacy of leadership in fire safety, working with cutting-edge technologies that protect lives and property worldwide. With a recent $10M investment in product innovation, we’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now.

About This Role

This position is for a Master Product and Technical Service Technician who is under minimal supervision and work more independently. Plans, prioritizes, and manages technical service activities; prioritizes tasks and assigns team members to ensure resources are used effectively and customer service agreements. Conducts and/or oversees the delivery of technical training and product briefing to customers, vendors and company representatives to ensure a thorough understanding of technicalities of company products. Serves as a resource on varied tasks.

 

Key Responsibilities

• Provides product and technical support.

• Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.

• Conducts and/or oversees the delivery of technical training and product briefing to customers, vendors and company representatives to ensure a thorough understanding of technicalities of company products.

• Develops and distributes technical documentation to improve the level of on-site maintenance and timely processing of product fault.

• Plans, prioritizes, and manages technical service activities; prioritizes tasks and assigns team members to ensure resources are used effectively and customer service agreements

• Ensure accuracy of technical information provided to customers.

• Provide timely solutions of technical field problems requiring attention to detail.

•  Provide product and technical support to the team. (Mentoring)

•  Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.

•  Troubleshoots technical problems and issues.

• Completes applicable product e learning courses.

• Attends any relevant instructor led training.

• May require 60% Travel

Basic Qualifications

• High School Diploma or Equivalent

• 5+ years’ product and Technical service experience

• 1+ year of experience with Digital Multi-meter (DMM).

Preferred Qualifications

• 2yr associates or higher degree.

• NICET Fire Alarm Systems (Level 2 or higher)

• Strong Interpersonal skills.

• Experience working in the warehousing or industrial vertical market.

• Experience installing cellular or radio communicators.

• Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.

• Experience reading/editing installation or design drawings.

• Must be able to be on your feet for long periods of time.

• Must be able to walk long distances.

• 5+ years of field service experience

• HS Diploma or GED

• Experience working with commercial fire alarm control panels and detection products.

• Experience programming Edwards EST4 panel.

• Must be able to work independently as well as in a team environment.

• Must be able to clearly speak and write English.

• Must have ability to work with limited supervision and generate results with limited instructions.

• Understanding of Ohms Law.

• Strong deductive reasoning skills.

• Familiarity of Windows Operating Systems.

• Familiarity with Fire Alarm Audio and Paging functionality

What You Will Gain

• Health Coverage: Choose from three medical plans, dental, and visi