Technical Account Manager

Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals exploit them. Our flagship product,  the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs.  

We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. 

As a remote first company, we require minimum 25Mbps consumer grade broadband connection. 

What You’ll Do

We are seeking a dedicated and experienced Technical Account Manager (TAM) to join our fast-growing team. As a TAM, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success and drive adoption of our cybersecurity solution.

• Develop strong relationships with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.

• Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.

• Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero.

• Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.

• Monitor customer usage trends to identify upsell opportunities and secure renewals.

• Conduct regular customer success check-ins and perform in-depth quarterly business reviews.

• Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.

What You’ll Bring 

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.

• In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.

• Exceptional communication, interpersonal, and customer service skills.

• Strong analytical skills with the ability to identify user trends and discern customer needs.

• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).

• Ability to work independently and in a team, establishing successful customer-focused initiatives.

• Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Travel Required 

We are a fully remote company, and this job may require up to 5% of travel to be successful. 

Compensation and Values

At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

In accordance with various State’s transparency regulations, we provide the following salary range information for this position:

• Base salary range: $104,000 - $129,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.

• Additional compensation: This role may also be eligible for an equity package (in the form